All user account credit balances will be cleared annually by the City via a refund issued to the customer. User Account Credit: User account credit may be offered to a customer in lieu of a refund.Cash and Check transactions: will be refunded by check.Credit Card transactions: will be refunded to original card used.Participant-requested refunds are subject to the Withdrawal Guidelines.Excursions or Special Events: Withdrawals are not eligible for refunds.Earlier notice is preferred to accommodate waitlisted participants. Classes with four or more session dates: Requests must be received three days prior to second class meeting for a full refund (less withdrawal fee).Classes with one to three session dates and tennis lessons: Requests must be received one week prior to start date for a full refund (less withdrawal fee).Requests received 24 hours before the start date are not eligible for refund. Requests received between two and nine days prior to the start date are processed less 50 percent of the enrollment fee. If a participant misses a session, no credits or make-up sessions will be available. Withdrawal/Refunds are not available once the session begins. Leagues: Withdrawal requests are charged a $5.00 withdrawal fee per transaction.Full refunds/credits are available when camps are canceled or changed by the City or Instructor. Withdrawals are not permitted once camp begins. Requests received between one and 6 days prior to the start date will be processed minus 50 percent of the enrollment fee. Camps: Request received 7 days prior to the camp start date will be processed less a $5 withdrawal fee per person, per transaction.Learn to Swim requests must be emailed to Requests received on or after the start date are not eligible for refund. Requests received between one and nine days prior to the start date are processed less 50 percent of the enrollment fee. If a participant misses a class session, no credits or make-up sessions will be available. Aquatics: All withdrawal requests must be received in writing at least 10 days before the first day of the session and are subject to a $5.00 processing fee per participant, per class.Balances less than $5.00: If a withdrawal is for a class with a fee of less than $5:00, the total class fee will be assessed as the withdrawal fee.on the day of service will be charged a $5 processing fee per participant. on the same day as the Kids Club session will be assessed by City staff accommodations for same-day requests will be based on scheduling and staffing limitations and a notification will be provided upon assessment. Any request for service or change of service made after 10:00 a.m. An email will be sent by City staff to confirm all withdrawals and changes. After School Programs/Kids Club Sessions: All withdrawal requests and changes to registrations for Kids Club during the week of service must be made via email through your site’s attendance email address, provided with the registration paperwork.Aquatics, Camps, Leagues, and After School programs have program-specific withdrawal guidelines as noted below. General Withdrawal Fee: Withdrawal requests are processed with a $5.00 withdrawal fee per transaction.If you wish to withdraw, please email or call 94. You can also call 94 or email with changes. Update your account contact information regularly at.
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